- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for store credit unless the item is faulty, in which case, you will receive a replacement or refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returned orders are subject to a 15% restocking fee (unless faulty or our order error), which will be deducted from the refund. The original shipping cost will not be refunded.
You should expect to receive your refund within four weeks of giving your package to the return shipper, However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes Paypal to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world.
If you are located outside of Canada or the USA, please click on the "Pay actual shipping charges" icon when checking out. We will calculate the actual shipping charges, and send you an invoice for said cost. Once the invoice is paid, your order will ship within 1 or 2 business days. Note that you will be responsible for any duty and/or taxes that may or may not be charged by your post office when your package arrives. If you choose to have your parcel shipped without any insurance or tracking, we will not be responsible for lost or stolen packages.
We offer two options for orders shipped within Canada and/or the USA. One is a flat rate, which is as follows:
Shipping within Ontario - $10.50
Shipping outside Ontario, within Canada - $13.50
Shipping to the USA - $15.00
We will refund any and all shipping overpayments of $1.00 or more once we calculate the actual shipping cost for your order. If the actual shipping cost is higher than the flat rate, we absorb that cost. There will be NO extra cost to you. This is a win/win situation for you as a consumer.
The second option is to have the shipping charges invoiced to you after we have packaged, weighed and measured your order to calculate the actual shipping rate. To make this choice, click on "Invoice me Actual Shipping Charges". Shipping will show up on your order as $0.00. That only means that the shipping has not been charged yet, not that it is free.
We ship all order via Canada Post Expedited Parcel to Canadian addresses. Packages shipped to US addresses are sent via International Air through Canada Post. However, if we happen to be going to our UPS box in Port Huron, MI within two days of receiving your order, we will take your parcel there to ship. This saves you money on shipping and we will refund you any overpayment you have made. It also saves on shipping time as the order does not have to go over the border through our mail service. (We claim it at the border instead............much faster)
If you require faster shipping than the Expedited Parcel service, please contact us and we will be happy to ship it with a faster service. (You will be responsible for the extra shipping cost in this instance)
If you have any questions, please contact me, Liz, at info@grandpasdollhouse. com or by phone at 519-852-8064.