Customer Service

 

Delivery Policy

 This document states the Delivery Policy of Grandpa`s Doll House. Your use of this site constitutes acceptance of these terms and conditions. If you do not agree with these terms please cease using this site immediately.

 These terms were last revised on July 12, 2016. Grandpa`s Doll House reserves the right to amend these terms from time to time.

Shipping

We can ship to virtually any address in the world.

If you are located outside of Canada or the USA, please click on the "Pay actual shipping charges" icon when checking out.  We will calculate the actual shipping charges, and send you an invoice for said cost.  Once the invoice is paid, your order will ship within 1 or 2 business days.  Note that you will be responsible for any duty and/or taxes that may or may not be charged by your post office when your package arrives.

Our shipping charges to a Canadian or US address are a flat rate.  We will refund all overpayments ($1.00 or more) in shipping once we calculate the actual shipping cost for your order.  If the actual shipping cost is higher than the flat rate, we absorb that cost.  There will be NO extra cost to you.

We ship all orders via Canada Post Expedited Parcel to Canadian addresses.  Packages shipped to US addresses are sent via International Air through Canada Post.  However, if we happen to be going to our UPS box in Port Huron, MI within two days of receiving your order, we will take your parcel there to ship.  This saves you money on shipping and we will refund you any overpayment you have made.  It also saves on shipping time as the order does not have to go over the border through our mail service.  (We claim it at the border instead............much faster)

If you require faster shipping than the Expedited Parcel service, please contact us and we will be happy to ship it with a faster service.  (You will be responsible for the extra shipping cost in this instance)

 Orders are shipped within 2-3 days of receipt. (most are same or next day, depending on time of receipt) 

Average delivery time is 2-9 days within Canada. Please allow 1-2 weeks delivery for US orders. Most orders will arrive before that time.

If you have any questions, please contact me, Liz, at info@grandpasdollhouse. com or by phone at 519-852-8064

  Customs & Duty:

Duty for international orders is not controlled by Grandpa`s Doll House. This will be assessed by the Customs Department of YOUR country. We are not responsible for any damaged or lost packages shipped without insurance. You will be responsible for any taxes, duty, or customs fees for your country.

We have no control over packages once they are in the hands of the carrier. In our experience, packages can take anywhere from 2 days to 3 weeks for domestic and 6 days to 2 months for overseas. We ask for your patience if packages do not arrive quickly.

 Out of Stock Items:

What if an item I`ve ordered is not in stock? Never fear, part of our success at Grandpa`s Doll House has to do with the professional relationships we have established with a large network of suppliers. Simply said, if we do not have it, we can get it! Our priority is customer satisfaction. If an item is out of stock or a shipment is delayed for any reason, we will do our best to keep you informed via email of the status until the order gets to your door and provide you with alternative options when necessary.

 Substitutions:

 Substitutions will not be made without the express consent of you, the customer.  If a substitution is necessary, we will check with you first.  If the suggested substitution is not to your satisfaction, alternate plans will be made with you.  Your satisfaction is our first priority.

Contacting Grandpa`s Doll House

 If you have questions about our delivery policies, the practices of this site or your dealings with this web site, you may contact:

Grandpa`s Doll House

Attn: Liz Dieleman

43624 Sparta Line

St. Thomas, On

Canada N5P 3S8

 Phone: 519-633-0277

Email: info@grandpasdollhouse.com

Privacy & Security
This document explains the policies for the collection, use and disclosure of personal information of Grandpa\'s Doll House.

This policy forms part of, and should be read in conjunction with, our Terms of Use. 

Grandpa's Doll House believes that privacy is crucial for the ongoing success of Internet commerce. Our status as an Internet merchant requires us to have a stringent policy regarding all of the information that we collect. 

Your use of this site or Grandpa\'s Doll House services constitutes acceptance of these terms and conditions. If you do not agree with these policies, please cease using this site immediately. 

These terms were last revised on Dec. 6, 2015. Grandpa's Doll House reserves the right to amend these policies from time to time. If such amendments affect how Grandpa's Doll House uses or discloses personal information already held by Grandpa's Doll House in a material and adverse way over and above previous express or implied consent, Grandpa's Doll House will contact you to obtain consent. Notwithstanding the terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in the Canadian Personal Information Protection and Electronic Documents Act, and other relevant Canadian and Ontario legislation in effect from time to time. These exemptions include, without limitation, publicly available information, or information disclosed for criminal or civil investigations or compliance with law or court orders. 

Grandpa's Doll House takes reasonable precautions to ensure your privacy on the terms contained in this policy. Grandpa's Doll House uses reasonable efforts to, but cannot totally prevent, unintended disclosures by such means as hackers and other unauthorized individuals, and inadvertent or illicit employee actions. 

Cardholder provided Information: 

Our electronic purchase service requires that cardholders provide contact information (including without limitation: name, address, city, state or province, postal code, country, telephone and email), and financial information (including without limitation: name on credit card, credit card number and expiry date), and ordering information. This information may be collected and used to process the transaction by Internet Secure - intermediaries between the user, the merchant and the user’s credit card company.  This is done safely through PayPal.

Information Automatically Collected: 

Our Web sites keep track of usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. The IP addresses we collect on our electronic purchase service are linked to personally identifiable information. This is collected in order to combat fraud during the purchase process. We also use this data to better understand Web site usage in the aggregate so that we know what areas of our Web site users prefer. Automatically collected information is also used for the same purposes as cardholder supplied information. 

Sharing of Information: 

Certain information submitted through the electronic purchase service (excluding credit card numbers) is used so that we can fulfil the order. Information is also shared with other parties necessary to complete credit card transactions, including, without limitation, credit card companies, credit card clearing houses and processors, and financial institutions. 

The user’s credit card company, PayPal is responsible for their own privacy polices and for maintaining privacy and confidentiality for all information Grandpa`s Doll House provides them. Please visit their website at http://www.paypal.com to view their privacy statememt.
We NEVER, EVER sell email addresses!

Contact Us / Email Inquiries: 

Information sent to Grandpa`s Doll House via email or the website inquiry form is used for responding to and maintaining a record of the inquiry. This information may also be retained for mailing list purposes. Grandpa`s Doll House does not share this information with any other third parties.

Security: 

Grandpa`s Doll House takes measures to protect and keep information secure. Our electronic purchase service is secured with SSL encryption. Grandpa`s Doll House restricts internal access to personal information to selected members of Grandpa`s Doll House staff. 

Dispute Resolution

Grandpa`s Doll House is committed to resolving disputes quickly and efficiently. In the event the issue relates to private information, Grandpa`s Doll House will not use or distribute any private information without express permission. All disputes in arbitration will be resolved under the laws of Ontario, Canada. 

Terms of Use 

This document states the terms and conditions under which you may use this site, which is the property of Grandpa`s Doll House. Your use of this site constitutes acceptance of these terms and conditions. If you do not agree with these terms please cease using this site immediately.

These terms were last revised on March 1, 2017. Grandpa`s Doll House reserves the right to amend these terms from time to time.

The contents of this site are owned by and copyrighted by Grandpa`s Doll House. You may print or copy portions of this site for your own use only - provided that all copyright and trademark provisions contained on the site remain intact.

Unauthorized use of any portion of this site beyond that contained in the previous paragraph may violate copyright, trademark, and other laws.

While Grandpa`s Doll House uses reasonable efforts to maintain this site in an up-to-date fashion, it does not warrant the completeness, timeliness or accuracy of any information contained on this site, and may make changes thereto at any time in its sole discretion without notice. All information contained herein is provided to users “as is”. All prices shown are retail and are subject to change without notice. In the event an item is priced wrongly on the web site, Grandpa`s Doll House reserves the right to change the price without notice to the customer. We regret any typographical errors and cannot be held responsible for them.

 

In no event shall Grandpa`s Doll House or any third parties mentioned on the site be liable for any damages whatsoever (including, without limitation, direct, incidental or consequential damages, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use this site or the services or the material contained on the site for any reason whatsoever whether based on warranty, contract, tort, or any other legal theory, and whether or not Grandpa`s Doll House is advised of the possibility of such damages.

Grandpa`s Doll House disclaims all warranties or conditions, express or implied, in respect of any information on this site, or services performed by Grandpa`s Doll House including, without limitation, any implied warranties or conditions of fitness for a particular purpose, merchantability and noninfringement.

The user will indemnify Grandpa`s Doll House for any damages Grandpa`s Doll House may suffer resulting from your use of this site or breach of these terms.

This site is governed by the laws of the Province of Ontario, Canada, excluding any conflicts of law provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods. Any legal action against Grandpa`s Doll House shall take place in the courts of the Province of Ontario. The parties attorn to the non-exclusive jurisdiction of the courts of Ontario.

You may link to the home page of this site, however, you may not link within this site or within frames on your site.

Any third party sites that are linked to this site are not under Grandpa`s Doll House control. Grandpa`s Doll House is not responsible for anything on the linked sites, including without limitation any content, links to other sites, any changes to those sites, or any policies those sites may have. Grandpa`s Doll House provides links as a convenience only and such links do not imply any endorsement by Grandpa`s Doll House of those sites.

Information regarding Grandpa`s Doll House collection, use, and disclosure of information is contained in our Privacy Policy which forms part of these Terms of Use

If you have questions about this terms of use statement, the practices of this site or your dealings with this web site, you may contact:

 Grandpa`s Doll House

Attn: Liz Dieleman

43624 Sparta Line

St. Thomas, On

Canada N5P 3S8

 Phone: 519-633-0277

Email: info@grandpasdollhouse.com

Returns Policy

You may return most new, unopened items within 30 days of delivery for store credit unless the item is faulty, in which case, your will receive a replacement or refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Payment, Pricing & Promotions
To be announced
Viewing Orders
To be announced
Updating Account Information
To be announced