|
Delivery Policy
This document states the Delivery Policy of Grandpa`s Doll House. Your use of this site constitutes acceptance of these terms and conditions. If you do not agree with these terms please cease using this site immediately.
These terms were last revised on January 26, 2009 . Grandpa`s Doll House reserves the right to amend these terms from time to time.
Shipping Method:
All orders unless stated otherwise, are shipped via Canada Post. Heavy items may be shipped via Canpar. Average shipping time is 2-9 days within Canada. Please allow 1-2 weeks delivery for US orders. Most orders will arrive before that time.
Customs & Duty:
Duty for international orders is not controlled by Grandpa`s Doll House. This will be assessed by the Customs Department of YOUR country. We are not responsible for any damaged or lost packages shipped without insurance. You will be responsible for any taxes, duty, or customs fees for your country.
We have no control over packages once they are in the hands of the carrier. In our experience, packages can take anywhere from 2 days to 3 weeks for domestic and 6 days to 2 months for overseas. We ask for your patience if packages do not arrive quickly.
Out of Stock Items:
What if an item I`ve ordered is not in stock? Never fear, part of our success at Grandpa`s Doll House has to do with the professional relationships we have established with a large network of suppliers. Simply said, If we do not have it, we can get it! Our priority is customer satisfaction. If an item is out of stock or a shipment is delayed for any reason, we will do our best to keep you informed via email of the status until the order gets to your door and provide you with alternative options when necessary.
Substitutions:
Substitutions will not be made without the express consent of you, the customer. If a substitution is necessary, we will check with you first. If the suggested substitution is not to your satisfaction, alternate plans will be made with you. Your satisfaction is our first priority.
Contacting Grandpa`s Doll House:
If you have questions about our delivery policies, the practices of this site or your dealings with this web site, you may contact:
Grandpa`s Doll House
Attn: Liz Dieleman
43624 Sparta Line, R.R.#4
St. Thomas, On
Canada N5P 3S8
Phone: Local calls 519-782-7770
1-888-717-4791 toll free in Canada and the US
email: info@grandpasdollhouse.com
|
